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Apprentice Hardware Engineer
Sharp Business Systems UK PLC
Swanley
 
JO-1809-753
Permanent / Full Time

Role Overview: Apprentice Hardware Engineer

Sharp is a leading tech manufacturer who innovate with award-winning products in fields as diverse as Document Solutions, IT Managed Services, Visual Solutions, Energy Solutions, and Point of Sale

We are looking for 2 apprentices who have a passion for technology to join our Service team and start their career with Sharp.

You’ll get fantastic training and will learn how to install and repair our products so you’ll need to be technically minded and enjoying making things work.

In addition to 26 days’ holidays (plus bank holidays), Sharp offer a range of benefits including cycle to work, discounted gym membership and child care vouchers. We also offer a Flexible Benefits scheme to all our colleagues (this includes high street & cinema discounts, gadget scheme, Critical Illness & Dental Insurance, holiday trading & much more).

Key Responsibilities:
  • Fixing, maintenance and repair of photocopier devices.
  • Preparing machines for customers at the Swanley workshop
  • Installing photocopiers at customer sites
  • To ensure customers receive a satisfactory service in line with agreed service level agreements.
  • Looking after stocks of parts and toner.
  • Providing telephone support to customers as required
  • Travelling to customers sites, possibly all over the UK
Skills required:
  • A strong interest and understanding of electrical /mechanical devices
  • GCSE grade A*- C in  English, Maths and ICT
  • Good interpersonal and customer service skills
  • A full UK driving licence would be an advantage but not essential for first 18 months of employment. Successful applicants will have to start learning to drive or be driving by the end of the apprenticeship
Personal qualities:
  • Always aiming to provide first class customer service 
  • Has the ability and drive to learn, work hard and complete the challenging employer led apprenticeship. 
  • Personable, able to communicate clearly, fluently and concisely
  • Someone who can work individually and as part of a team
  • Have a long term aspiration to join a successful company and be part of the technical team 
  • Have a williness to learn
  • Ability to manage course work and a job
Progression:
  • Initial progression to Trainee Customer Support Engineer, moving on to Customer Support Engineer and in the long term Senior Customer Support Engineer. 
  • Potential to move into supervisory and managerial roles.
  • Be a part of a growing innovative company
  • Gain a respected profession transferable across many areas
About Sharp Business Systems UK Plc
 

Sharp Business Systems provide innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.
 
By providing excellent pre-sales advice and supplying innovative, state-of-the-art solutions, which we support with outstanding service, we deliver very high-levels of customer satisfaction. We have thousands of customers who have been with us for many years and are happy to turn to us time and time again for new products, solutions and services; our relationships are testament to the quality of the customer service we provide.
 
As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.
 
Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems.
We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.
 
Our success and longevity in an ever changing industry is entirely due to the application of a time-honoured ethos, delivered consistently by longstanding, experienced staff justifiably proud of the high levels of account management and after sales service that we provide.

How to Apply:
To apply now, click on “Apply Online”. All candidate applications are reviewed in accordance with the criteria outlined for the job role.

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