|IT Support Analyst L3|
|Sharp Business Systems UK PLC|
|Permanent / Full Time|
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|Sharp are looking for a self-sufficient and experienced Level 3 IT support analyst to join Sharp Stockport. This is a great opportunity for an experienced level 2 IT analyst to take a step up in their career or for a level 3 IT support analyst to utilise your experience and develop in your career.
As a level 3 IT support analyst you will be the last stop for IT related issues with our clients as well as support to our level 2 members of staff. You will provide IT support both remotely and on clients’ sites where you will not only resolve the issue but also provide a high level of customer service to the client. In addition to this you will also have a big part to play in IT projects and delivering solutions ensuring the project is completed in time and to the expected requirements.
• Minimum of 1 years’ experience within a similar level of IT support preferably in a MSP
• Strong migration and networking experience
• In-depth knowledge of MS
• MS qualifications would be preferred
• Good quality of customer service
• Confident and positive can-do attitude
• Team player
• Able to manage time and workload effectively
• Excellent telephone manner
• Driving licence is essential
About Sharp Business Systems UK Plc
Sharp Business Systems provide innovative Document Solutions, Visual Solutions, Managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.
By providing excellent pre-sales advice and supplying innovative, state-of-the-art solutions, which we support with outstanding service, we deliver very high-levels of customer satisfaction. We have thousands of customers who have been with us for many years and are happy to turn to us time and time again for new products, solutions and services; our relationships are testament to the quality of the customer service we provide.
As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation. Our success and longevity in an ever-changing industry is entirely due to the application of a time-honoured ethos, delivered consistently by longstanding, experienced staff justifiably proud of the high levels of account management and after sales service that we provide.
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