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IT Support Analyst L1
Sharp Business Systems UK PLC
Wakefield Office
Permanent / Full Time

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IT Support Analyst Level 1 

Great opportunity to join Sharp’s IT Support team based in Wakefield, helping to provide IT support to staff across the business. Ideal opportunity for an individual with some prior experience in a 1st line IT support role looking to progress their career with a leading company

Key Responsibilities:
Responsible for logging, updating, and resolving IT related issues using support tools.
Installing hardware and peripherals at SBS UK sites, some travel may be required
Remotely resolving any IT related issues with support software
Providing excellent telephone support and customer service
Maintaining internal IT systems
Occasional project work lead by Level 2/technical consultant including server installations, server migrations and full IT solutions
Updating and maintaining documentation
Co-ordinating own activities with other departments and staff
Provide support to other departments’ personnel as required.

Person Specification:
Able to work well within a technical team
Previous experience in a 1st line support role would be very helpful
Positive attitude, courteous and respectful towards company personnel.
Excellent telephone manner with the ability to communicate with users at all levels in a calm, confident, and professional manner.
Committed to delivering a high level of customer service
Desire to constantly enhance client service delivery.
Willing to enhance their own knowledge and actively share that knowledge with others.
Very self-motivated, takes personal pride in work
Willing to work flexibly to meet demands of a corporate IT environment and high availability of company systems.
Responds well to change
About Sharp Business Systems UK Plc 

Sharp Business Systems provide innovative Document Solutions, Visual Solutions, Managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.
By providing excellent pre-sales advice and supplying innovative, state-of-the-art solutions, which we support with outstanding service, we deliver very high-levels of customer satisfaction. We have thousands of customers who have been with us for many years and are happy to turn to us time and time again for new products, solutions and services; our relationships are testament to the quality of the customer service we provide.
As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation. Our success and longevity in an ever-changing industry is entirely due to the application of a time-honoured ethos, delivered consistently by longstanding, experienced staff justifiably proud of the high levels of account management and after sales service that we provide.

How to Apply:
To apply now, click on “Apply Online”. All candidate applications are reviewed in accordance with the criteria outlined for the job role.

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